tmplay Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "tmplay", "we", "us", or "our" refers to the tmplay online gaming platform and its operating entity, accessible at https://tmplay.net.
• "Player", "you", or "your" refers to any individual who accesses, registers on, or uses the tmplay platform in any capacity.
• "Account" means the personal tmplay account opened by a Player upon successful registration and KYC verification.
• "Platform" means the tmplay website, mobile-optimised site, and all associated services, games, and features accessible at https://tmplay.net.
• "Real Money Balance" means funds deposited by the Player into their tmplay wallet in Philippine Peso (₱) that are available for wagering and withdrawal.
• "Bonus Balance" means promotional credits awarded by tmplay that are subject to wagering requirements before any portion may be converted to withdrawable funds.
• "Wager" means any real-money bet placed by a Player on any game, live dealer table, bingo room, or sports betting market available on the tmplay platform.
• "KYC" means Know Your Customer identity verification, the process by which tmplay verifies a Player's identity, age, and location in accordance with PAGCOR compliance requirements.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government regulatory body overseeing all legal gaming activity in the Philippines.
• "PHT" means Philippine Standard Time (UTC+8), the reference time zone used for all tmplay operational purposes including support hours, promotion deadlines, and account activity records.

2. Acceptance of Terms

By completing the tmplay account registration process, clicking any "I Agree" or equivalent confirmation checkbox, or by accessing any real-money feature of the tmplay platform, you acknowledge that:

• You have read and fully understood these Terms & Conditions.
• You agree to be legally bound by these Terms & Conditions and any supplementary rules, bonus terms, game-specific rules, or policies published on the tmplay platform.
• You meet all eligibility requirements set out in Section 3 of these Terms & Conditions.
• You are acting on your own behalf and not on behalf of any third party.
• You understand that real-money gaming involves financial risk and that you may lose money wagered on the tmplay platform.

These Terms & Conditions apply to all use of the tmplay platform, including browsing, account registration, deposits, wagering, withdrawals, participation in promotions, and use of customer support services. Continued use of the platform after any amendment to these Terms & Conditions (see Section 13) constitutes acceptance of the revised terms.

3. Eligibility and Registration

3.1 Age Requirement

The tmplay platform is strictly restricted to persons who are 21 years of age or older at the time of registration. This age restriction is mandated by PAGCOR regulations governing online gaming in the Philippines. tmplay conducts age verification as part of the KYC process and reserves the right to request supporting documentation at any time. 21+

3.2 Geographic Eligibility

The tmplay platform is intended for players physically located in the Philippines. It is the Player's sole responsibility to ensure that accessing and using the tmplay platform is lawful in their jurisdiction. tmplay makes no representation that the platform is available or appropriate for use outside the Philippines.

3.3 Registration Requirements

To open a tmplay account, you must provide accurate, complete, and current information including your full legal name, date of birth, valid Philippine contact number, email address, and residential address. You must also select a secure password. Providing false, misleading, or incomplete information during registration constitutes a material breach of these Terms & Conditions and may result in immediate account suspension and forfeiture of balances.

3.4 One Account Policy

Each individual may hold only one registered tmplay account. Multiple accounts held by the same person — whether under the same or different names, email addresses, or device identifiers — are strictly prohibited. tmplay uses technical and manual verification methods to detect duplicate accounts. Where duplicate accounts are identified, all accounts will be suspended, promotional winnings forfeited, and the matter may be referred to PAGCOR.

3.5 KYC Verification

All tmplay accounts are subject to KYC verification prior to processing withdrawals. Acceptable Philippine government-issued identification documents include a valid passport, SSS card, UMID, PhilSys national ID, driver's licence, or PRC ID. Additional verification including proof of address and source of funds documentation may be requested at tmplay's discretion or as required by PAGCOR compliance obligations.

4. Account Security

4.1 Password and Credential Responsibility

You are solely responsible for maintaining the confidentiality of your tmplay account credentials, including your username, password, and any two-factor authentication codes. tmplay strongly recommends enabling two-factor authentication (2FA) on your account. You must not share your account credentials with any other person under any circumstances.

4.2 Unauthorised Access

If you suspect that your tmplay account has been accessed without your authorisation, you must notify tmplay immediately by contacting the support team at [email protected]. tmplay will take reasonable steps to investigate and secure the affected account. tmplay is not liable for losses resulting from unauthorised account access where the Player failed to take reasonable precautions to protect their credentials.

4.3 Account Sharing

tmplay accounts are strictly personal and non-transferable. Sharing account access with a spouse, family member, friend, or any other individual is prohibited and constitutes a breach of these Terms & Conditions. Any wagers placed or withdrawals processed during a shared-access session are the sole responsibility of the registered account holder.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

tmplay accepts deposits and processes withdrawals via the following Philippine-local payment methods: GCash, Maya, BPI, BDO, Metrobank, 7-Eleven over-the-counter cash-in, Coins.ph, and USDT TRC20. All account balances are held and transacted in Philippine Peso (₱). USDT TRC20 deposits are converted to PHP at the prevailing exchange rate at the time of deposit confirmation.

5.2 Deposit Limits

Minimum and maximum deposit limits apply per transaction and per day, and may vary by payment method. Current limits are displayed at the point of deposit within the tmplay platform. tmplay reserves the right to amend deposit limits at any time with or without prior notice.

5.3 Withdrawal Conditions

Withdrawals are subject to the following conditions: (a) the Player's KYC verification must be complete and approved; (b) the Player's Real Money Balance must meet the minimum withdrawal threshold for the selected payment method; (c) any applicable wagering requirements associated with bonus funds must be satisfied in full before bonus-derived winnings are released for withdrawal; and (d) the withdrawal request must not trigger any AML review flags requiring additional documentation.

5.4 Withdrawal Processing Times

tmplay aims to process withdrawal requests within one to three business days of approval. Processing times may be longer during periods of high volume, public holidays, or where additional verification is required. tmplay is not responsible for delays caused by the Player's bank or e-wallet provider once funds have been dispatched.

5.5 Inactive Account Policy

An account is considered inactive if no login or wagering activity has occurred for a continuous period of twelve (12) months. tmplay reserves the right to apply an inactivity administration fee to dormant accounts after this period, subject to applicable Philippine law. Players will be notified by email before any inactivity fee is applied.

6. Bonuses and Promotions

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, reload promotions, and other promotional incentives offered by tmplay are subject to individual terms including wagering requirements, minimum deposit thresholds, eligible games, contribution rates, minimum odds, and expiry periods. These specific terms are stated on the relevant promotion page within the tmplay platform and form part of these Terms & Conditions.

6.2 Wagering Requirements

Bonus funds must be wagered a specified number of times (the "wagering requirement") before any winnings derived from those bonus funds may be withdrawn. For example, a bonus with a 30x wagering requirement on a ₱500 bonus means ₱15,000 in qualifying wagers must be completed before withdrawal is available. Wagering requirements, contribution rates by game type, and any maximum bet restrictions while bonus funds are active are stated on the relevant promotion page.

6.3 Bonus Abuse

tmplay actively monitors accounts for bonus abuse, including but not limited to: registering multiple accounts to claim the same promotion, using wagering patterns designed to minimise risk while satisfying wagering requirements (commonly referred to as "bonus hunting"), or exploiting errors in bonus configurations. Where bonus abuse is identified, tmplay reserves the right to void the bonus, cancel any associated winnings, and suspend the account.

6.4 tmplay's Right to Amend or Withdraw Promotions

tmplay reserves the right to amend, suspend, or cancel any promotion at any time without prior notice. This includes modifying the terms of an ongoing promotion where tmplay determines that the promotion has been misrepresented, misunderstood, or is subject to abuse. tmplay's decisions regarding bonus eligibility and wagering requirement calculations are final.

7. Game Rules and Conduct

7.1 Game Outcomes and RNG

All tmplay slot games and virtual table games use certified Random Number Generator (RNG) technology to determine outcomes. Live dealer games are conducted by human dealers in real time and are subject to the rules specific to each game variant. Game-specific rules are available within each game environment on the tmplay platform. By placing a wager, you accept the rules of that specific game.

7.2 Technical Malfunctions

In the event of a technical malfunction, system error, or connectivity failure that affects the outcome of a game or wager, tmplay reserves the right to void the affected wager and return the wagered amount to the Player's Real Money Balance. tmplay is not liable for losses resulting from a Player's own internet connection failure or device malfunction.

7.3 Sports Betting Rules

Sports betting markets on the tmplay platform are governed by the specific rules for each sport and market type, as displayed within the sports betting section. In the event of a dispute regarding the settlement of a sports bet, tmplay's trading team decision is final. Markets may be suspended, voided, or settled at amended odds where official results are amended, events are abandoned, or where errors in odds compilation are identified.

7.4 Responsible Wagering

tmplay encourages all Players to wager within their personal financial means. No wagering strategy guarantees a positive outcome. The house edge applies to all casino games, and sports betting outcomes are uncertain. Chasing losses is a recognised warning sign of problem gambling — if you find yourself increasing wager sizes to recover losses, we encourage you to review the tools available on our Responsible Gaming page.

8. Prohibited Activities

The following activities are strictly prohibited on the tmplay platform and constitute grounds for immediate account suspension, forfeiture of balances, and referral to PAGCOR or Philippine law enforcement authorities where applicable:

• Registering or attempting to register while under 21 years of age.
• Providing false, forged, or misleading identity, age, or address information during registration or KYC.
• Opening or operating more than one tmplay account simultaneously or sequentially.
• Using the tmplay platform for money laundering, fraud, or any activity that violates the Anti-Money Laundering Act of the Philippines (AMLA) or related regulations.
• Using automated software, bots, scripts, or any form of artificial intelligence to place wagers, exploit promotions, or manipulate game outcomes.
• Colluding with other players in poker, live dealer games, or any other multiplayer format to gain an unfair advantage.
• Exploiting software bugs, display errors, or pricing errors in odds to place wagers that tmplay would not have accepted under normal operating conditions.
• Engaging in chargebacks or payment disputes in bad faith against deposits made to a tmplay account.
• Attempting to access other Players' accounts, the tmplay administrative back-end, or any part of the platform's infrastructure without authorisation.
• Any conduct that tmplay reasonably determines to be harmful to the integrity of the platform, other Players, or the reputation of tmplay.

9. Intellectual Property

All content on the tmplay platform — including but not limited to the tmplay brand name, logo, game interfaces, promotional graphics, text, software code, and database structure — is the property of tmplay or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the tmplay platform for personal, non-commercial gaming purposes in accordance with these Terms & Conditions. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the tmplay platform without prior written consent from tmplay.

Game content provided by third-party studios on the tmplay platform remains the intellectual property of the respective studio. tmplay does not grant any rights to such third-party content beyond what is necessary for normal gameplay use.

10. Limitation of Liability

To the maximum extent permitted by applicable Philippine law, tmplay's total liability to any Player arising from or in connection with the use of the tmplay platform — whether in contract, tort, or otherwise — shall be limited to the amount of Real Money Balance held in that Player's tmplay account at the time the relevant claim arises.

tmplay expressly excludes liability for:

• Loss of profits, loss of business, or indirect or consequential losses of any kind arising from use of the tmplay platform.
• Losses resulting from a Player's failure to maintain adequate account security.
• Losses resulting from the Player's own breach of these Terms & Conditions.
• Service interruptions caused by scheduled maintenance, force majeure events, or third-party infrastructure failures beyond tmplay's reasonable control.
• Any tax liability incurred by the Player on winnings derived from the tmplay platform. It is the Player's responsibility to understand and comply with applicable Philippine tax obligations on gaming winnings.

Nothing in these Terms & Conditions limits tmplay's liability for fraud, gross negligence, or any liability that cannot lawfully be excluded under Philippine consumer protection law.

11. Responsible Gaming

tmplay is committed to promoting responsible gaming among all Filipino players. We recognise that for a small number of people, gambling can become a problem that affects their financial wellbeing, relationships, and mental health. tmplay takes this responsibility seriously and provides the following tools to all account holders:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account through the account settings panel.
• Session Time Reminders: Configure reminders that notify you after a specified period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a defined period (24 hours to 30 days) to take a break from gaming.
• Self-Exclusion: Permanently or indefinitely exclude yourself from all tmplay real-money gaming features. Self-exclusion requests are irrevocable for the duration of the exclusion period.

All responsible gaming tools are accessible through your tmplay account settings or by contacting the support team at [email protected]. tmplay's support team will action self-exclusion and cooling-off requests within one business day of receipt.

For further information on responsible gaming resources available in the Philippines, including professional counselling services, please visit the tmplay Responsible Gaming page.

12. Privacy and Data Protection

tmplay collects, stores, and processes personal data from Players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the National Privacy Commission's implementing rules and regulations. The full details of how tmplay handles your personal data — including the types of data collected, the purposes of processing, data retention periods, and your rights as a data subject — are set out in the tmplay Privacy Policy, which forms an integral part of these Terms & Conditions.

By registering a tmplay account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may withdraw consent or exercise your data subject rights (including the right to access, correct, or delete your personal data) by contacting [email protected].

tmplay will not sell, rent, or share your personal data with third parties for commercial marketing purposes without your explicit consent. Data may be shared with PAGCOR, law enforcement, and financial intelligence authorities as required by Philippine law or as necessary to investigate fraud, money laundering, or other prohibited activities.

13. Amendments to These Terms

tmplay reserves the right to amend, update, or replace these Terms & Conditions at any time. Where a material change is made, tmplay will provide notice to registered Players via email or an in-platform notification at least seven (7) days before the amended terms take effect, except where immediate amendment is required by PAGCOR regulatory directive, applicable law, or urgent security circumstances.

The current version of the Terms & Conditions, with the effective date stated at the top of this page, is always available at https://tmplay.net/terms-conditions. It is the Player's responsibility to review the Terms & Conditions periodically. Continued use of the tmplay platform after the effective date of any amendment constitutes acceptance of the revised terms. If you do not accept the revised terms, you must cease using the platform and may request account closure by contacting the support team.

14. Governing Law and Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to the Civil Code of the Philippines, the Electronic Commerce Act (Republic Act No. 8792), the Data Privacy Act of 2012, and applicable PAGCOR regulations.

14.1 Informal Resolution

In the event of any dispute between a Player and tmplay arising from or in connection with these Terms & Conditions or the use of the tmplay platform, both parties agree to attempt to resolve the dispute informally in the first instance. Players should submit disputes to [email protected] with a clear description of the issue. tmplay will respond within five (5) business days.

14.2 Formal Dispute Resolution

Where a dispute cannot be resolved informally, it shall be referred to the appropriate regulatory body or submitted to the courts of the Republic of the Philippines with jurisdiction over the matter. Players who believe a dispute relates to PAGCOR regulatory compliance may also escalate the matter directly to PAGCOR through the relevant official complaint channels.

14.3 Language

These Terms & Conditions are written in English, which is the official language of the tmplay platform and the governing text for all legal interpretations. Any translation provided for convenience does not constitute an official version and shall not be relied upon in the event of a dispute.

15. Contact Information

For questions, concerns, or notices relating to these Terms & Conditions, or for any account-related support, please contact the tmplay customer support team through the following channel:

These Terms & Conditions were last updated and are effective as of 1 January 2026. All previous versions of the tmplay Terms & Conditions are superseded by this document.